1. Management of office administration;
2. Contributing to the planning and review of office service, and setting priorities and office service standards;
3. Allocating human resources, space and equipment;
4. Assigning work to and monitoring work performance of staff;
5. Managing records and accounts of the office;
6. Liaising with Professionals to coordinate office business and to facilitate resolution of problems;
7. Ensuring office equipment and supplies are maintained;
8. Ensuring compliance with occupational health and safety regulations;
9. Ensuring work complies with relevant government legislation, policies and procedures;
10. Coordinating personnel activities such as hiring, promotions, performance management, payroll, training and supervision.

1. Multiple language skill: fluent in Mandarin, English, and Cantonese;
2. Sound knowledge and experience in the specialized tourism business field;
3. At least an AQF Associate Degree, Advanced Diploma or Diploma or at least 5 years relevant experience in management especially in multi-cultural work environment;
4. Exceptional skills in Asia business etiquette, cultural sensitivities and language;
5. Ability to develop and implement strategies that maintain quality services to both external and internal customers;
6. Ability to lead a successful team with exceptional customer service skills;
7. Ability to work autonomously when required in managing all aspects of branch operations.

  To plan, design, develop and prepare information for electronic publication with particular emphasis on the user interface, navigation ease and location of information using appropriate, language, text, pictures, animation, sound, colors, layout and information sources to deliver information tailored primarily to the Chinese market and for the purpose of Pioneer Travel Service operations.  To design, implement and maintain Information Technology (IT) systems used by Pioneer Travel Service Pty Ltd.

• Preferably a Bachelor Degree in Information Technology and/or Design and/or higher qualification and/or
• At least five years of relevant experience in a similar position and
• Speaking, writing, reading and listening skills in Chinese and English dialects

Note: where a qualification is held it could be necessary to display some level of on-the-job experience.